Background
On 2nd December 2019, the State Administration for Market Regulation (SAMR) issued the Interim Measures for Handling Complaints and Reports Concerning Market Supervision and Administration, which states that market supervision and administration agencies should not accept complaints arising from circumstances such as “purchases not made for lifestyle and consumption needs”, a move aimed at ending profiteering through malicious complaints.
Result
With this change in policy and the ensuing enhanced law enforcement, the issue of professional claimants has improved considerably, and cases have decreased sharply due to the clear attitude of the state.
Impact
- Greater success in defending against professional claimants through legal channels;
- Noticeable decline in malicious claims against physical retail shops;
- Clearer legal stance and stronger enforcement by authorities.
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